IT Support Managed Services Provider (MSP) in Tampa, FL
Up-time is essential in every business. When technology stops working causing an interruption in business operations the losses start adding up, fast! Without monitoring the pulse of the technology in their business, companies have unexpected outages occur, sometimes bringing production to a screaming halt! It’s like a Starbucks losing power at 7:30AM.
Our Remote Monitoring and Maintenance (RMM) service is alerted to thousands of indicators of potential problems long before you see symptoms on your computer. We are able to utilize our tools to clean off malware, identify and deploy (whitelist) safe patches and schedule maintenance to minimize downtime and avoid outages during peak times.
At A Better Choice Network Solutions, instead of focusing strictly on repairing problems, we focus on prevention. Today, the biggest threat to your computer network isn’t a computer crash!
Huge Savings from Remote Support
Our managed IT services including remote support, monitoring and maintenance can save your business money in a variety of ways:
- Costly repairs that could have been prevented
- Loss of revenue during the outage
- Trip charge for on-site tech support
- Time and frustration having to wait for tech
- Unexpected service fees and surprise repairs
Managing IT Keeps Your Business Moving Forward
Technology is a vehicle in your business that keeps your business moving forward or can bring everything to a halt when it stops working. Without remote monitoring and preventative maintenance, it’s like letting your car go without oil changes and scheduled service… the investment to properly maintain your vehicle is less expensive than paying for costly repairs as they come up which could have been prevented through proper service and maintenance.
The list below includes just a few of the hundreds of things we do to remotely manage, service and maintain your systems:
- Server patches
- Windows Updates
- Virus Definition Updates
- Install Drivers
- Install Software
- Support Employees
- Server monitoring
- Desktop monitoring
- Off hours maintenance
- Troubleshooting/problem resolution
- Correct performance issues
- Mobile device management
- Remote wipe
- Backup monitoring
- Malware scans
- Hard disk threshold monitoring
- RAM scans
- 30000 problem indicators
Common Questions about Remote Support and Managed Services
Absolutely! Before you hand over your keys to your network, you should not only sign, but insist upon a contract that outlines the agreed upon work to be performed, and the consequences of failure. Our managed services contract is utilized to protect both parties, and you should never allow anyone access to your network without understanding exactly what they are going to do with it.
Our remote support includes monitoring of over 30,000 alerts, problems, and performance measures. As a result, it would be very time consuming to list all of them here. Additionally, it includes patch management, antivirus and anti-malware scheduling and maintenance, backup verification, online ticketing and help desk access. However, it does not include a business continuity or cloud-based backup solution unless otherwise agreed upon. We also offer many options for cloud-based backup that are tailored separately based upon the needs of your business and your budget.
Of course! But know, in advance, that we primarily focus on eliminating downtime. There are plenty of computer repairmen out there, and we are very capable of repairing your computers. However, if we see that repairing your computer is going to be more costly (including the downtime) than replacing it, we are going to recommend that you replace it.
Because our pricing is based upon what needs you have, we would need to assess your network to answer this question. Due to the fact that we aren’t as expensive as hiring a full time IT employee, we are able to provide you with top notch service for a fraction of the cost. We have a best practices model in mind for how to secure your network. Contact us to schedule an appointment so we can help you focus on your customers.
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Prior to hiring A Better Choice Network Solutions in 2015, I was having real problems with my business server and workstations. My former computer repair company had sold, and I could not get the new company to return my calls or fix the problems I was having. The results of their assessment were worse than I had even thought. I had more than 50 critical and security updates that had not been done on my server, and it was infected with over 2000 different malware programs. I get a monthly report on the health of my network now, and the SPAM emails I was receiving and had to sift through have been almost entirely eliminated. In fact, the SPAM filter that they installed blocked over 12,000 SPAM emails in the first year, saving us a lot of time. I asked David to research a software purchase that I needed for my company, and he was able to get us a 60 day free trial. When the trial expired, he installed the same version for $800 less than the original retail price.
