Help Desk

managed services help desk remote support technician

Remote IT Support and Assistance for Your Business

At A Better Choice Network Solutions, we believe clients shouldn’t hesitate to get help when they get “stuck”.  That’s why we include unlimited calls to our remote Help Desk service with every monthly managed I.T. services plan we offer.

When our clients need help, they call our Help Desk for prompt assistance with their issue by a trained support technician for NO ADDITIONAL COST! Most times, there is no need for a technician to physically come to the office to solve technology issues. Instead, clients simply initiate a remote session with our support technician who then remotes into their computer, helps them with their issue and gets them back on their way to success.

Our help desk can get you back up and running or help you with minor maintenance issues without you having to wait on a tech to respond. This can save you money in costly repairs and loss of productive time.

Huge Savings from Remote Support

Using our Help Desk for technical support assistance can save your business money in a variety of ways:

  • Support requests are free!
  • No need for an extra trip charge
  • Less down time, remote assistance is a click away
  • Get multiple issues fixed on the same call

What Kind of Support can the Help Desk Provide?

The idea of getting help from a remote technician may seem limiting and leave you wondering what kinds of things the Help Desk can do for you. The following list is just a tiny sample of the kinds of things our Help Desk technicians are able to assist you with, remotely:

  • Email problems
  • Printing issues
  • Database connectivity issues
  • Password resets
  • General hardware failures
  • Error messages
  • Computer performance problems
  • Virus and malware infections
  • Network connectivity failures
  • Outlook setup
  • New user creation
  • Mobile device email setup
  • VPN connection setups
  • Remote connections
  • Microsoft Office issues

Common Questions Business Owners have about our Help Desk

On-site work is not included with our help desk service. Our help desk is designed to minimize your cost of having an on-site technician respond for every issue. We do, however, schedule regular visits by on-site technicians to check in with our clients. Those visits are included with monthly service. Additionally, emergency on-site service is chargeable at a contractual rate.

Our help desk technicians are only a phone call away. Online chat support can also be made available, if you prefer. However, our help desk technicians can only assist clients that are currently under monthly managed service contracts.

Our Help Desk personnel will already have access to your computer as part of the managed services agreement. However, they will not view or work on your computer without first obtaining permission from you. If you have proprietary or sensitive information on your screen that you do not wish to share, you will have plenty of time to close it before allowing a technician access to your computer.

You can call as many times as you need to without being charged extra. Access to the help desk is included in your monthly managed services contract. If our help desk cannot solve the problem, they will enter a ticket and dispatch a technician to your location. We have tiered pricing on our managed services contract that is dependent on the hours of operation of your business, rather than how much you utilize the help desk. Therefore, our pricing tiers are based upon normal business hours, extended business hours, and 24/7 access.

ARE YOU AT RISK?

We've compiled a list of the top 10 I.T. risks most businesses never knew existed.

Simply provide your email in the form below to get your free copy, today!


how can we help you?

Our job is to make your job easier. Call us to find what you’re looking for so we can get you back to what you were doing…

Prior to hiring A Better Choice Network Solutions in 2015, I was having real problems with my business server and workstations. My former computer repair company had sold, and I could not get the new company to return my calls or fix the problems I was having. The results of their assessment were worse than I had even thought. I had more than 50 critical and security updates that had not been done on my server, and it was infected with over 2000 different malware programs. I get a monthly report on the health of my network now, and the SPAM emails I was receiving and had to sift through have been almost entirely eliminated. In fact, the SPAM filter that they installed blocked over 12,000 SPAM emails in the first year, saving us a lot of time. I asked David to research a software purchase that I needed for my company, and he was able to get us a 60 day free trial. When the trial expired, he installed the same version for $800 less than the original retail price.

Jay Horne
Horne Construction, Winter Haven, FL

Need help with an Issue? We're here for your business.