- November 5, 2021
- Posted by: David Thornton
- Category: Business Advice, Network repair, Productivity
Are you getting the internet connection you are paying for? How do you know? Speed tests are simply snap shots of how your internet connection is performing at that very moment. They don’t prove that you are receiving reliable internet.
Reliable internet is critical to the operation of your VoIP phone service and email communications. Without it, your phone calls could sound choppy or drop altogether. Emails will arrive late or not at all. Employees have grown increasingly frustrated when they can’t complete their work because of internet failures. Here’s an example of an internet issue we recently diagnosed:
Internet Connectivity Issue
The client called us because they kept dropping phone calls. We responded and ran our diagnostic test on their network. Our test simulates multiple phone calls running through their network at one time. Even we were shocked at the results:
Every black mark in the above picture is a loss of connection. Every red mark is data loss. Since we ran this directly from the router, it was immediately clear that the issue was with the ISP’s equipment. When we provided the ISP this graph, they replaced their equipment without argument. Then we ran the test again, and here were the results:
This is a healthy network. Minimal data loss is acceptable.
Working with Internet Service Providers
Internet Service Providers aren’t always to blame when problems arise. Sometimes the issue is with the connection between the router and the device. In that case, it is often resolved by replacing the cable that runs to your device. If you get poor results with your connection while connected to wifi, we can boost your wifi signal or run a cable to the device. Regardless of the cause of your internet issues, we can fix them.
We will troubleshoot, diagnose and repair your network so that you and your employees can count on reliable internet. It’s one more thing that makes us A Better Choice for your business IT needs. Call us at 813-605-7251 ext 3.