support answering frequently asked questions

Frequently Asked Questions about IT Business Services

Have a question? We have the answers! Following is a list of questions we frequently get from people before they choose A Better Choice Network Solutions. If you don’t see your question below, please feel free to contact us. Someone will be happy to provide you with all the information you need to make an informed decision.

We primarily focus on Window’s based PC’s. However, we are able to support Apple products within an established network as part of our RMM service.

For hardware repairs, we would refer you to your phone provider or a repair service. If you utilize your mobile phones as part of your business, we can monitor it just like your computers.

It depends. For business clients on our monthly service that utilize mobile phones in their business, we can install our RMM agent on the device to help protect your network, your data and assist you with any problems. In case of a lost or stolen device, we could locate, remote wipe and/or lock the device to prevent access. This is very important for mobile devices utilized for businesses that are required to be PCI and HIPAA compliant.

Yes, we can. I understand the challenges of running a small business. My parents built a small business and ran it for 30+ years. I also know what it is like to have to wear many hats. Let me take some of your responsibilities and concerns off of your desk. It will let you focus on building your client base and increasing your revenue.

That’s great! We can help you evaluate how they are doing by running our comprehensive security assessment on your network. As IT professionals, we are all on the same team. We are happy to work with your employees to give them the tools they need to ensure your network security.

On a case by case basis, we are happy to. Conversely, we focus primarily on prevention of problems and highly recommend our RMM service. Plenty of IT providers out there (break/fix model) will fix your immediate problems, but do nothing to prevent future problems. I’ve found that many clients are pleasantly surprised when they can budget for their IT problems monthly knowing that 95% of their problems will be prevented before they occur. Downtime is extremely costly for a business.

Generally, we charge $50/hour for on-site work, and $25/hour for remote work. We will do a comprehensive network assessment for $100, but ask us because we often have discounted assessments.

Currently, we have customers in Hillsborough, Polk and Pinellas Counties. We are happy to take your call. Many issues you have with your network can be resolved remotely. We’ll help you assess whether it’d be better to contact a different provider based upon your needs and potential down-time.

Think of your vehicle. After you purchase your vehicle, do you drive it until it breaks down? Likely, you adhere to a maintenance schedule with oil changes, balancing of tires, and alignment checks, right? It makes the vehicle last longer and run smoother. Your computers and the network that they are attached to need similar attention. When you follow the routine maintenance schedule with your computers and network, they last longer and run smoother. Managed service providers are like mechanics for your network that focus on routine maintenance, prevention and problem resolution. Break/fix technicians often focus only on immediate resolution of the problem.

We offer remote monitoring and maintenancehelp desk, VoIP phone systems, surveillance camera systems, anti-virus, and backup and data recovery. Additionally, we offer hosted exchange (cloud based email), technology consulting, employee training, hardware sales and service, and repair services. We also will provide network security assessments, HIPAA assessments, backup (BDR) assessments and PCI compliance assessments.

Don't see your question above? Give us a call to get the answers to your questions, we're happy to help!

how can we help you?

Our job is to make your job easier so you can get back to what you need to be doing!

Prior to hiring A Better Choice Network Solutions in 2015, I was having real problems with my business server and workstations. My former computer repair company had sold, and I could not get the new company to return my calls or fix the problems I was having. The results of their assessment were worse than I had even thought. I had more than 50 critical and security updates that had not been done on my server, and it was infected with over 2000 different malware programs. I get a monthly report on the health of my network now, and the SPAM emails I was receiving and had to sift through have been almost entirely eliminated. In fact, the SPAM filter that they installed blocked over 12,000 SPAM emails in the first year, saving us a lot of time. I asked David to research a software purchase that I needed for my company, and he was able to get us a 60 day free trial. When the trial expired, he installed the same version for $800 less than the original retail price.

Jay Horne
Horne Construction, Winter Haven, FL

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